Most people picture a furniture install as a delivery. It isn't. On a hotel project the product arrives over weeks, in phases, into rooms that construction crews are still working in — and it has to end up clean, placed to spec, and ready to sell. Here is what that actually looks like.
Want the planning side before you get to the floor? Read Choosing an FF&E Logistics Partner — the six-phase service chain, cost ranges, and the questions that separate a purpose-built partner from a generalist.
Read the transcript
Hey guys, my name is Jordan. I've been working with Bailey's for about five years. Let me show you what we've got going on over here at Workplace.
So this is one of our projects that we've got going on. It's a hotel. Our side of the project, we try to be accommodating and try to do the best that we can.
This is what it looks like during phase one: a whole lot of nothing. I think the hardest part about projects like this is it's not your typical household where you just load a truck and deliver.
This kind of job takes a lot of communication, a lot of talking about what we need to be doing right, and just teamwork — making sure that we get this project done right the first time.
This project does not have an elevator, so we have to use the stairs. We'll use teamwork and communication to make sure that it gets up as easy as we can.
This is what typical phase two looks like with a hotel project. We'll have product that's still in the wrapping, and we'll kind of just put it in the general vicinity. It kind of looks like a mess, kind of looks like chaos, but I like to call it controlled chaos.
This is what typical phase three looks like. After we get everything unboxed and put in the proper places, this is what it kind of looks like — a little less chaos and a little bit more controlled. As you can see, we leave upholstered stuff, like the chairs and the sofas, anything that can be dirtied in the construction, until final cleaning. I'd say this room is about 75% done.
And the last phase is final placement, accessories, artwork, and the final clean.
My favorite thing about Bailey's is the support that they have for a crew lead and a team lead. Bailey's has a really good support system with the dispatch and salesmen, and just overall communication. It's a lot of moving parts, but what I've realized is that the communication I have between the salesmen, dispatch, and warehouse — they make my job a lot easier.