Below Are Unfiltered, Real Reviews From Real Customers of Bailey's Moving & Storage
Unfiltered reviews · Salt Lake City, UT
Every review, unfiltered
Christian, Richard, Samuel and Jeff wonderful moving team. This company and team went above and beyond our expectations, would use or recommend again!
Two packers did a great job in less time then we had thought. Would book again.
This is our second time moving with Bailey's and they are absolutely incredible to work with! Linda and Abby were delightful to have packing our belongings and were in and out so quickly. I would absolutely recommend them to anyone!
Linda and Jaz were amazing courteous respectful and efficient. We're great with my kiddos around and all!
Christian and Erik did an excellent job loading the truck. They were quick and handled all items with care. Also very thorough with the wrapping.
Everyone was so helpful and kept a positive attitude all five days of the move. Feels like I have new friends!
We had an amazing experience with Bailey's. They were so kind and made the experience fun. They were productive and efficient.
Baileys was amazing! They helped us move the BYU prop shop to our new arts building. It was like moving 20 houses. They were so kind and efficient and communicated well. Would highly recommend them. Amazing crew!
Awesome movers! Kind, attentive and super helpful! Thank you to the awesome crew LT, Paea, Martin, and Michael!! Thanks for helping facilitate our staff and students jobs!
The packing team for Bailey's comprised of Julie, Linda, Eddie, Hailey, and Abby was a dream team. They were all kind, respectful, efficient, professional, and packed our home as if it was a beloved family member. Thank you to each and every one of them for your integrity. We appreciate it.
Both Jose and Willie were professional and polite and worked at a very good pace. They were helpful and enjoyable to be around.
Jose & Juan did an amazing job packing up our house. Asked questions if they needed of what needed to go and what was staying which helped me cause I forget a lot of things. Packed everything nice and neat. Made moving less stressful. Very kind! Easy to talk to and getting to know them was great cause we love making new friends. Very fast, efficient, funny, & respectful. Thank you!
Was Extremely Pleased With The Service I Received From Bailey's! Packing & Moving Things Across Country Is A Huge Stressor In People's Lives! Having Rachel Nielsen, As Our Move Coordinator Eased The Process Of Moving Because She Was Ever So Pleasant/Helpful/Attentive To Our Needs/And Reassuring Of The Process. She Would Always End Our Calls With: "If There Is Anything You Need Just Call!" I Knew By Her Tone She Was Most Sincere In Her Response! Bailey's Moving & Storage Is So Fortunate To Have Rachel Nielsen Be A Part Of Their Company!
If I could give Bailey’s Moving & Storage zero stars, I would. This was one of the worst moving experiences my family and I have ever had. I do want to recognize Linda and Eddie, who handled the packing portion of our move. They were excellent, worked incredibly hard, and treated our family and belongings with care. I left them a separate positive review because they deserved it. My criticism here is not directed at them. My concerns are with Bailey’s handling of the estimate, pricing, weight discrepancy, communication, and especially my experience with Lincoln Kelley. Before the move, we made major changes that reduced both what Bailey’s was packing and what went on the truck. We removed the TVs from Bailey’s packing services, substantially reduced the number of company-packed boxes, and removed major furniture including two couches, a refrigerator, dining-room table, king bed, and master-bedroom dressers. Despite those reductions, after loading I was told our shipment had increased by approximately 3,000 pounds. I repeatedly asked Lincoln for a clear explanation. He eventually sent a plus/minus reconciliation showing “+72 boxes,” and the driver also referenced about 72 additional boxes. But that still did not explain how the net result of everything added and removed produced roughly 3,000 additional pounds. The explanations were also inconsistent. At one point Lincoln referenced a “very large gun safe” as an example of added weight. I do not own a large gun safe. The safe we moved is a small safe used for coins and important documents. At another point Lincoln told me he was “not sure why the large weight difference” existed. To be clear, some items were added, including four F-150 tires and a loft bed. I have never denied that. What I questioned was how those additions, after accounting for the significant items removed, resulted in a net increase of approximately 3,000 pounds. I never felt that question was satisfactorily answered. Communication also became increasingly difficult while I was trying to resolve the issue. There were multiple reasons given for why Lincoln was unavailable to talk by phone, leaving me trying to work through a major pricing and weight dispute through texts, emails, and partial explanations. What made the experience worse was the payment situation. While I was still disputing the weight and asking for clarity, I was told that if the required amount was not paid, our household belongings could be placed into storage and we could potentially incur another $5,000–$6,000 in storage and related costs. At that point, with virtually everything our family owned in their possession, I felt I had no practical choice but to pay so our belongings would be delivered. Paying did not mean I believed the roughly 3,000-pound increase had been adequately explained. Unfortunately, we also discovered numerous damaged items after delivery and have had to go through the Allied claims process. Again, Linda and Eddie were excellent and deserve credit. Unfortunately, their good work could not overcome my overall experience with how the move was handled afterward. If you are considering Bailey’s, document absolutely everything: every estimate, every signed document, every change to packing services, and every item added or removed. If you are later told your shipment weighs thousands of pounds more than expected, insist on a detailed written reconciliation showing how all additions and removals support that increase. I repeatedly asked for that clarity and never felt I received it. Based on my experience, I would never use Bailey’s Moving & Storage again. If I could give zero stars, I would.
The packing crew of Julie (lead), Haley, Linda, Joplin & Eddie were outstanding. They worked quick, efficient and clean. Highly recommend Bailey's.
Two excellent movers (Tauita and LT) were here today packing up half a truck full of furniture. They work fast and carefully. Great attitudes.
Christian and Augustino were amazing! They carefully wrapped all our things and were very efficient.
The packaging crew was amazing! Very efficient and professional. They made the whole process so smooth.
