Below Are Unfiltered, Real Reviews From Real Customers of Bailey's Moving & Storage
Unfiltered reviews · Grand Junction, CO
Every review, unfiltered
They don't come any better than these movers! Excellent! Polite, friendly.
I had an appointment with them for 4:30, at 4:45 I called and they told me Jessie was on his way. He never showed up, I never got a call. When I called at 4:45 to make sure I wasn’t wrong about the appointment they confirmed I was on the schedule. I took time off work to meet him and didn’t even get a phone call to reschedule. With moves being so time sensitive right now you would think a moving company would be on time for an estimate, I was shocked that even after calling to get confirmation that I didn’t even get a call to reschedule... I will tell everybody not to use them...
The movers were efficient and completed all of the tasks on time. Would recommend.
Great experience! Jay, James and Brandon made it so easy for us they were on time. They managed our things with utmost respect we do have two motorcycles and of other fragile belongings that were cared for immaculately. Not only did they ask where we wanted to put things they made sure and got rid of any boxes while we were going through things before they left even recommended to call the trash companies to pick up anything left over which was free of charge for us just check with your local company that you choose. We have a ton of animals and each one was loved as well,our nala made a new friend Brandon was awesome 😂😂 . I would definitely recommend their services once again thank you for making our move a smooth process! - The Sassano's
Tremendous team,if you want to ease the stress of moving.You guys pulled it off in record time.. And to the people on the move, from our old house,to our new house thanks Men. James Dannibale, Brian Mancusco, Mo Velasquez My hat is off to you all.
I had originally hired another company for my local move. When that company arrived, their truck broke down and oil leaked on the street in front of my house. It took an hour to get another and smaller truck. They did a good job but could only do half the job. Made plans with them to finish the move, 2 days later. Friday rolls around and I get a phone call that their driver has truck problems and can’t make it to work. This now makes my move very delayed as they couldn’t do the job until Monday! I called Bailey’s and within 15 minutes they scheduled a move for me the afternoon that I called! What a life saver! Brian’s team showed up, did a walk through of the house and immediately got to work. They were professional, friendly and motivated to help me get the job done. I had asked that they only move my furniture but when we had extra space in the truck, they grabbed already packed boxes and took them too. After arriving at the new house, the unloading was smooth. They placed every item exactly where I requested and never once grimaced when I asked if they could adjust the location. I have large, heavy furniture and they took care when handling each piece. Michelle and Jamie back at the office were professional and deft at managing the logistics and move. I’m so very happy they were able to fit me into their day! Took my stress right away! I will recommend Bailey’s to all my friends when they have moving needs. I can’t say enough good things about this company!
The gentlemen who came to move my piano were very professional, the head guy knew exactly what he wanted done and how to do it without any problems. They were also professional with the drop off house as well.
We selected Bailey’s for our move because we were impressed, based on the conversation with the Bailey’s employee who came to our home and completed the estimate, with the professionalism and attention to detail that he demonstrated. We have a number of antiques, and he explained in detail that these items would be wrapped in both bubble wrap and blankets and the movers would exercise extreme care in moving them. In addition, we selected, for an additional charge, the option to have our mattresses transported in boxes. We were happy to pay this charge so that they would be protected from damage and soil. Bailey’s was not the cheapest estimate we received but we believed that they would provide the highest quality service. On the day of our move, the team was friendly and efficient. As it turns out, they were too efficient. Our antique buffet, which has a door with the original glass, was not wrapped at all and the door was not even secured. One mover picked it up and the door swung open, shattering the glass. This could have been prevented with the basic, promised protocols. When the movers arrived at our new home and began to unload our furniture, we realized that our mattresses had not been boxed as we had instructed, and as a result they were soiled. I emailed our contact requesting that the charge for the boxes be refunded since we did not receive them. It took more than a week and two follow-up emails before I received the refund. No apology, no explanation, just a curt email. We have filed a claim for the damage to the antique, as well as to a desk which was also damaged. As far as we can tell, there is no ability for us to track the claim, so we have no idea what if any action has been taken on the claim. We are hopeful that it will be resolved satisfactorily. We were quite pleased with 95% of the service we received from Bailey’s. In a service business, however, the test of a quality business is how that business responds when something goes wrong. So far, they have failed.
Bailey's moved me from Grand Junction to Denver. I highly recommend them and would use them again. From the thorough quote from Jaime who came to my house with a mask for COVID-19 protection, to Michelle in the office who made multiple contacts pre-move to ensure logistics were in place and encouraged me to practice self-care during the process, to Brian the lead mover and the other movers - all exceeded my expectations. Brian and the assistant movers were professional, courteous, and took precautions to ensure no damage was done to the houses where they loaded and unloaded. Furniture that required disassembly was properly reassembled when unloaded. All of my furniture and belongings arrived at my new home without and issues. It was a huge relief to have the move go so well!
This company was absolutely fantastic. They drove from Grand Junction to Denver to help pack us up and drive it up to junction for us. They were very friendly and made our move so easy. And the receptionist was not only professional in working with us, but she made sure to get every thing set up for us and made the transition extremely easy. She most definitely deserves a raise!!!
The crew of 4 men was able to move everything from my 3 bedroom home to our new home (locally) in 6 hours. The crew was hard working and courteous. If there was a negative it was only that there was not good communication. I never received a call the day or two before to confirm the move or to let me know what time they would arrive. Moving is stressful as it is and I think a call a day before the move would have been helpful. I would still recommend Baileys to anyone needing a great moving company.
This is the third time I've gone with Bailey's moving. This last time I also utilized the storage unit until we could prepare to have our items moved in. Each time has been amazing. I will never make a move on my own again. Bailey's is wonderful, from friendly costumer service to being flexible with scheduling. The movers were kind and caring with our valuables and moved everything in a quick timely fashion. I have and will continue to recommend them. It's so worth it!
Brian & his crew did a great job. This was a difficult unpacking of the truck since it would not fit under the entryway into the property. They worked hard & got the job done. They placed the furniture & boxes where we wanted them. This required moving some long distances. They also helped out with some other issues for us. They did all this with a great attitude!
The crew was very professional and hard working. Took very good care of our items and was very helpful in reassembling our platform beds
