Below Are Unfiltered, Real Reviews From Real Customers of Bailey's Moving & Storage
Unfiltered reviews · Salt Lake City, UT
Every review, unfiltered
Awesome service and team work for the crew that packed out my house!!! I loved the spirit they had with each other and they pushed through to get everything packed and crated. Thank you!! Oscar A Beau David K Freddie M Jonathan H Joshua F I don’t remember the crews names on the first day of packing or the three that picked up my motorcycles…. This is for all of you to!! It’s rare to see guys nowadays that work hard and have a great relationship!!! Keep doing what ya’ll do!!! It always pays off in the long run!!
Very efficient. Pam and Julie were very personable and made a tedious day go by quick. Helped that they were very effective in their packing
I’ve used Baileys for a half dozen moves over the past 20 plus years without any issue. They’ve always been fair priced, on time and fixed damage caused during the move. We moved our office at the end of the 2025 and Baileys employees damaged a very expensive picture. They carried it improperly and caused the acrylic layers to completely delaminate. We purchased the insurance so expected we’d be taken care of and they’d pay for the damage. We weren’t. Instead, they claim we should have pointed out the damage when it was delivered: 1) we didn’t notice any damage because people don’t immediately hang pictures. 2) the damage became more visible as the delamination continued. Do not use. They no longer care about or take care of customers.
Jordon, Jon, Matt, Hugo and Fili did an amazing job with our move! I always move with Jordon’s crew when I can book with them because they take the time to take extra care of my belongings and my home!
I contracted Bailey’s Moving & Storage for a local move in Saratoga Springs (Dec 2025/Jan 2026). My move included a 77-inch LG OLED TV, which was specifically inspected by Lincoln Kelley during the consultation. To ensure total safety, I purchased Maximum Value Protection ($72,296.00 declared value) and paid a $533.18 premium specifically for this coverage. The TV was professionally "Carrier Packed" (CP) by Bailey’s team into a specialized TV carton. Upon delivery from SIT on Feb 7, 2026, the TV was found to be non-functional. Despite reporting this within 3 days and having paid for the highest level of insurance, Bailey’s has rejected the claim. The Facts: - Paid for Protection: I am not asking for $0.60/lb; I paid a $533 premium for Full Value replacement. - Professional Packing: Bailey's packed the item themselves in their own specialized carton. A replacement 77-inch LG OLED currently costs between $2,000–$3,200. Bailey’s has taken my insurance premium but refuses to provide the coverage I paid for. Prospective customers: Be warned that "Maximum Value Protection" with this company may be a meaningless expense.
Armando and his crew were the best! Super helpful all the way through. Very hard workers
Freddie and Oscar did an excellent job. Very careful with my furniture. Worked with me to get everything in the correct place.
Highly recommend. Their team was professional and hard working. We appreciated their effort and coordination. Thank you Baileys Moving and Storage!
Sara, Francisco, anthony, jeff and martin were great! Worked very hard non stop from 9 to 5 Excellent work, I would highly recommend this crew!!!
Efrain and his crew came and went to work right away. They were careful with our things. We’re very pleased with the move that was only possible due to Baileys moving! Thank you!
The team was in time, took great care with my items and even repacked some pictures to ensure their safety.
This is the first time we have been able to use a moving company to help us move. I highly recommend Bailey’s Moving and Storage. Sara, Alex and Haleyda were efficient and super kind.
Bailey's Moving & Storage Salt Lake City: I'm writing this review to warn others about our experience. We paid premium rates for interstate moving and storage, but the service fell far short of acceptable standards. Damaged items: - New dining room table — destroyed despite paying extra for professional crating - BBQ grill — destroyed - Home walls — damaged during the pickup process - Multiple furniture pieces — damaged Lost items: - Desk desktop (only legs delivered) - Complete set of kitchen pots and pans - Many other household belongings The packing crew appeared poorly trained and caused wall damage at pickup. More concerning: the office knew about the damaged and missing items months before delivery but deliberately withheld this information from us. The delivery crew told us they were instructed by the office to deliver broken items without disclosure. We've been navigating the insurance claim process for three weeks now. Based on how the move was handled, we have limited confidence in how the claim will be resolved. This was the worst moving experience we've had. I strongly recommend considering other options.
Great Job! Tavita and his team were very hard working and got the job done. L3
Had to use movers for the first time for the heavy objects we just couldn’t get. Matt, Jeff, and John did an amazing job! So professional, strong, and polite. John even disassembled and put back together a daybed like nothing. They were awesome, worked hard, really helped us out, and we couldn’t be happier with the job they did. Thanks again guys!
Joan Dratch is awesome. She perfectly coordinated a move for my great grandfather‘s antique mirror from Vermont to Boise, Idaho. She communicated with me throughout the move so I knew exactly what to expect. She recommended and coordinated having a crate made for the mirror. She had it delivered to my house and arranged to have it uncrated and hung in my house. I would highly recommend Joan. She is a great ambassador for Allied Van Lines. She deserves a ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ rating.
