Below Are Unfiltered, Real Reviews From Real Customers of Bailey's Moving & Storage
Unfiltered reviews · Grand Junction, CO
Every review, unfiltered
We loved this whole move with Trey and his crew. Shook our hands, listened to our concerns, took time to load. Everything was so meticulously done. We were blown away. Trey- present, smart, on top of the whole thing. Each man on the crew cared. Very impressive work!
The whole crew was amazing: very professional, curteous, and took great care of our belongings. Trey was a terrific leader and was extremely personal and responsive to us even with all the tasks he was handling. Couldn't recommend him more highly-you've got a gem there!
This crew did an amazing job! Chance was the crew lead for loading and unloading. Very professional and accommodating team. They set everything up for us. Highly recommend this business.
They men that came and moved us were great, all were very helpful, pleasant, and assisted me in everything I needed. Every piece of furniture was wrapped before it left the room. The estimate that was give to us 4 months earlier, was right on, we had no surprises. Office staff was all very helpful and always answered all my questions. We will highly recommend this company.
The crew was effective and did not waste any time. They were all good workers
Great Crew !!! They were incredible from start to finish. USE BAILEYS ~☆☆☆They are the Best‼️
Their team did an excellent job helping me move across town. No broken goods, friendly team, and worth every penny. I have manually moved houses a hundred times in the past and never again. For the price, it was well worth it and would recommend to anybody who asks or needs this service.
Overall this was one of the worst experiences I've ever had. We knew the risk of moving across the country, and expected some small damages, but this is completely unacceptable. I will never use Allied ever again and will proactively caution other prospective customers against their services. I'm really confused how our $9k moving fee was spent... 1. we asked for May 1 move in date, what we needed to do to make that happen, Allied told us they had to come pick up on April 27th. We did our part, got the house ready, as soon as the movers left the house, Allied called and told us our driver wouldn't be able to leave in time, and our stuff would arrive a couple days late. They claimed a "Rule 19" that's "part of the moving business" that prevented our driver from leaving. I haven't found any sort of documentation referencing a "Rule 19". 2. We were never told how often our stuff would be moved on and off trucks into ware houses, this just increases the risk of things being mishandled. We were told that our stuff would be loaded into truck with a couple other home and delivered in order of the delivery route. Instead, our stuff was loaded on a truck, moved into a warehouse, loaded onto the truck again, the truck broke down, our stuff was either loaded back into another truck and back into a warehouse, or it was left in an uncontrolled temperature truck, then it made its way to California, then unloaded and loaded back into a smaller truck to make it to our new home. 3. Allied was supposed to provide us with a coordinator to keep us informed of the progress of our move, I'm not really sure I understand the coordinators value when she just asked me to work with driver directly. Rather than proactively giving us updates, I was letting the coordinator know that the driver was late because his truck broke down. 4. Our coordinator and driver gave me conflicting updates on when our stuff would arrive. Our coordinator was not aware of updates that driver was providing us. 5. Our delivery date was changed at least 3x, and arrived 2.5 days outside our deliver window (12 days after our desired delivery date). Had we known Allied couldn't deliver in time, we would have pushed back our move in date, allowing us to save $175/day in rent ($2100). 6. 95% of our furniture arrived damaged, torn, dirty, marked up, chipped, ripped, scratched. only 2-3 items arrived unscathed. Boxes clearly labeled as "fragile" were crushed, boxes ripped open, torn. 7. Delivery guys were rushed, stepped all over our house with dirty shoes, handled expensive white furniture with dirty hands. They didn't allow us ample opportunity to account for all the items. Thankfully nothing is missing, but we had to sign documents before he left without knowing for sure that we weren't missing anything.
The 3 movers worked well together to safely move our 130 year old piano to the new location. Care was taken in wrapping and moving all the parts. It was delivered and unwrapped to it's new location. Thank you.
Josh P. And his crew were fantastic. They packed up everything in a timely manner and had a great attitude.
Our move has been less than satisfactory. We ended up paying several thousand dollars extra, because our delivery date was in "peak" pricing dates. We had our belongings in storage with Bailey's, waiting for our new home to be ready. The day we notified them that we were ready was coincidentally two days beyond the cut off to avoid these extra charges. The salesman rarely used email or other method of communication that would leave a paper trail. We have art and antiques- so we were persuaded to get the extra insurance. We did. The movers damaged several antiques and broke some art. The claim process has been a joke. They don't take responsibility for any of the damages, and treat us like we're just making stuff up. After contesting their first settlement (less than 10% of our claimed damages), the insurance company sent it to their appeal processor. Three weeks later, they still have not responded, and the person claims that they have yet to review it. UPDATE: After months of waiting, the appeal we filed on our claim was denied. They took absolutely NO responsibility for the damages they caused. Basically, antiques and art were ruined, and they claim the damage was probably there before it was loaded.
The movers were very professional and polite. Will use this company again for future moves!
Larkin and the crew we had on Feb. 13th were all fantastic! Moving is always chaotic and they made everything so much easier and significantly less stressful. They were also great with my dog who occasionally wandered out of the room I had him in. 10 out of 10 would recommend Bailey’s and the crew we had!
Michelle and Tyler and Jamie were all professional and kind and helpful. Would definitely use their services again!
Great experience with these movers. Nice, friendly young men. They worked hard and did a great job for me.
I was recommend Bailey's after my initial moving company turned out to be a scam. Bailey's was professional and responsive from the first initial phone call to any questions I had during the move such as a last minute address change. I was charged for the exact amount I was quoted. No surprise charges. Would highly recommend to anyone. Ben the driver was sending me updates along the way. They delivered earlier which was a huge plus. Great service and experience overall.
