Below Are Unfiltered, Real Reviews From Real Customers of Bailey's Moving & Storage
Unfiltered reviews · Utah & Colorado
Every review, unfiltered
House holds goods move from out of USGood service. Quick and efficient. 5 stars.
My husband and I had the worst experience of our entire life with this moving company. We were moving from out of state to Utah and this company had come highly recommended. We packed our own items into boxes and the day before the movers were supposed to show up, they cancelled. And it was a scramble to find someone else to move us. Eventually they did find someone, a day later and it upheaved all of our plans because we were now delayed. When moving across the county you cannot afford to have your moving company bail on you. Flights, hotels, cleaning, etc. is all based on the moving company showing up when they say they will. Whatever, we could look past that. Then comes time for our items to show up to our new location in Utah. The items were delayed and the driver called us before a 3 day weekend to let us know he would be delivering the items on Monday. We decided to cut our holiday plans short & come back home Monday morning in time for the driver. Well, he decided to show up on Sunday instead so we had to cancel the rest of our plans and come back home to assist the mover. It was just ONE man unloading all of our items. My husband had to help him carry things upstairs (what is the point of paying a moving company then?) That’s not all. They damaged our bed frame & we filed a claim. We had previously paid $700 to have a $0 deductible if anything was damaged. They decided to deny our claim because we packed our boxes (so they just pocketed $700 because they knew our claim would be denied any) and when our boxes were delivered we did not state that our bed frame was damaged (because we didn’t unbox absolutely everything right then and there.) Truly one of the most dishonest displays I have ever seen. I will shout it from the rooftops that I will never EVER recommend this place.
Bailey’s did a wonderful job moving our belongings. They were fast, precise, and professional!
I had a great experience moving with Bailey's. They were super friendly, responsive, and I had zero damage to anything, which is amazing!! They were very efficient and worked hard to make sure the experience was positive. I would 100% recommend them!
This was by far our best moving experience yet! From the estimate, to the packers, to the movers, everything and everyone was professional. The packers and loaders were all friendly, kind, and hard workers. My husband and I highly recommend them!
Excellent Company! Had a fabulous experience. They packed everything with care! All the crew was friendly and attentive! Fast ! So fast! Experienced movers ! Excellent communication skills! Very organized and detailed on paperwork! Labeled all the boxes! Helpful and kind! Made moving super easy and less stressful! Loved all the follow ups and check ins! Super fast reply to any questions! Start to finish was a good experience! 100% recommend.
Bailey's moved me from Grand Junction to Denver. I highly recommend them and would use them again. From the thorough quote from Jaime who came to my house with a mask for COVID-19 protection, to Michelle in the office who made multiple contacts pre-move to ensure logistics were in place and encouraged me to practice self-care during the process, to Brian the lead mover and the other movers - all exceeded my expectations. Brian and the assistant movers were professional, courteous, and took precautions to ensure no damage was done to the houses where they loaded and unloaded. Furniture that required disassembly was properly reassembled when unloaded. All of my furniture and belongings arrived at my new home without and issues. It was a huge relief to have the move go so well!
Joannie Dratch with Bailey's is tremendous. She helped ease lot of the stress involved in an out-of-state move. If you are working with Bailey's, I highly recommend reaching out to her.
After 18 years in the military I can honestly say this was the best move experience I have EVER had. James and Jasmine were super professional packing my stuff. James was even kind enough to donate me three books that he thought I would be interested in... That was definitely an eye opener to how amazing this company is. The loaders were also very professional and took care of my stuff like it was there own. Even played with my puppy during the process as she was being a pain in the butt. So thank you Tim, Mo and CJ. I only wish I could have had this company during all my moves. A BIG thank you to all you guys and gals!
Joan D. was very helpful in the relocation of our move . Keep us up to date on the pick up and delivery super friendly on the phone. The packers and the movers very clean and respectful.
I am active duty military moving to England for my job and had them ship my household goods. While they arrived on-time and seemed friendly enough, they did not instill confidence in me regarding their knowledge of the process and gave me incorrect information that could've cost me hundreds of dollars and tons of time. To ship a motorcycle, they require the title and registration to make it through foreign customs. Seems logical and I asked them before they packed if they needed such documents. They only asked if the title was clean and said they didn't need it. Literally the morning after they packed my whole life away, they called asking for my title and registration. Mind you, this is right before the holidays and I have a million things on my plate as I prepare to travel overseas. It costs $120 per crate to open and get these documents. That's $240 assuming they knew exactly which two crates (of my 6 crates) had what because the registration was in a compartment on my motorcycle and the title was with other important personal paperwork elsewhere. I had to schedule a DMV appt to get duplicates of each and also pay fees for this. I had to drive over an hour across town each way to accomplish this and barely managed to get seen and send these documents before I have to leave the country. Since this holdup occurred, they refused to ship my 5 other crates and the entire shipment was delayed due to this company simply not knowing what they were doing. I have no qualms with their packing abilities or social skills (as they were polite and decent enough), but when it comes to knowing regulations and procedures, they can leave you high and dry. I am sure it wasn't ill-intentioned, but it still cost me lots of time and effort to remedy their mistake. In summary, do your own homework regarding this sort of thing before a big move because you can't count on the movers knowing it.
Great crew. Moved all our stuff from a studio across states. Efficient and responsive. Definitely recommend.
Bo Mila and Aisea were super helpful movers. Made my move much easier
These guys rocked it. People stayed 3 hours longer than planned to help us get it done. Everyone worked their tails off. Will definitely call in the future for our moving needs, and will recommend to anyone that is looking for a mover!
The movers were so fast, they worked through the inventory ahead of the quoted time, and were even able to move an additional 25 extra boxes ahead of schedule!
