Below Are Unfiltered, Real Reviews From Real Customers of Bailey's Moving & Storage
Unfiltered reviews · Denver, CO
Every review, unfiltered
Have moved cross-country several times and this was the worst experience ever. Significant breakage on all of the items packed "professionally" by Bailey's. E.g. glass and crystal were wrapped in a sheet of paper and placed in boxes with books and sporting goods. Wine bottles were unwrapped and broken in transit. The majority of boxes were unlabeled. Pre-organized items were not packed together (i.e. garage, bedroom, bathroom all ended up in the same box together). Several items were not packed and left behind by the loading crew upon move-out including a full-size dresser! When we contacted Bailey's in an effort to rectify this the customer service was terrible and we were repeatedly told to file a claim. We did file a claim. Ironically, they refused to include the items left behind in Colorado [we had photos for verification] on the claim because we did not have them available for on-site inspection at our new location!! Much of the breakage due to the poor packing was written off to normal use wear and tear. The replacement and repair costs were significant and unmet through the claim process. Awful experience all-around.
Connor is great to work with; professional, knowledgeable, and thorough in working an estimate. He explained the process of going from point A to point B with no pressure to sign a contract at the end of the walk through to estimate the weight of our furniture.
Garrett was very helpful in planning and organizing my mother’s move to another country. I really appreciated his attention to detail and regular communication to make sure things were planned well. Bailey’s moving and Storage made it very easy for me to pack up and move my mother to another country. They were extremely professional and helpful and determining what we needed to do to make sure customs would be cleared and the steps needed to make the move as smooth as possible. They communicate communicated regularly with me to make sure everything was going OK and I really appreciated that. The Packers were friendly and efficient and got their job done really quickly, but inequality way. The mover who drove my mom stuff to her new place was extremely knowledgeable and very experienced at cross border moves. All in all it was an excellent experience. I highly recommend them.
Austin is great! Austin kept advocating for the best price and made sure we were taken care of the entire time. Bailey's moving is wonderful. From their sales staff to moving staff, the whole process was smooth. Bailey's moves us from Castle Rock, CO, to Rapid City, SD. They picked up our stuff on a Tuesday and delivered it the very next day in South Dakota. This was the first time my family and I had ever used a moving company. Seriously, it was amazing. Thank you, Bailey's!
Everyone worked so hard. Polite. Smiling faces. Great teamwork! Angel, Yanvel, Regino, and Noel did amazing work. I’ve moved a lot and have had so many movers. I’d request this team back!!!!
This was, without question, the worst experience I’ve ever had with any company — moving or otherwise. I went with Bailey’s because a family friend knew someone who worked there which proved to be a big mistake. From the first interaction to the last, this company proved to be shady, careless, and completely unprofessional. The driver and movers were rude, pushy, and constantly tried to squeeze more money out of me — asking for extra cash, tips, even sending their Venmo accounts via text message after the move. They wouldn’t stop texting me. It was completely inappropriate. When my stuff finally arrived in Denver, it was DESTROYED. Nearly all my furniture was in awful condition. The driver even admitted to ruining some of it and then asked me not to file a claim and instead offered to send me money through Venmo. Sketchy doesn’t even begin to cover it. To top it off, even though reassembling my bed was included in the huge amount of money I paid for the move, the driver refused to do it, then lied about it to customer service to cover themselves. When I called Bailey’s to get assistance with getting these issues and concerns addressed, they told me that all of this was “not their problem” and provided me with the customer service line to Allied, where I’ve been stuck going in circles ever since. I have zero hope that any of my issues or concerns will be addressed or corrected. Let me be absolutely clear: Bailey’s is a joke. They don’t care about your belongings, they don’t care about doing the job right, and they definitely don’t care about doing the right thing when their employees they hired do something wrong. Once they get your money, you’re on your own. If you want your furniture destroyed, to be harassed by shady movers, and to deal with a company that ghosts you when everything goes wrong — then congratulations, this is the company for you. Otherwise, STAY FAR AWAY.
This place may have many deserving hard working employees that deserve a better rating however the “customer service manager” erases all that may be good. Barbara does not know what she’s doing other than to blame everyone else and take no responsibility for wrong doing by her or the company. This is a professional moving company? I think not.
Cain, Regino, and Angel were fantastic movers for us!!! I would highly recommend them to anyone. Nothing was damaged at all. Took a lot of pride in their work and were all very pleasant to talk with!
We have had the best experience with Baileys Moving. The three young men who moved us Angel, Jared and Jacob could not have been more professional and pleasant and courteous. They were so careful moving our things and took such good care of everything. So helpful and patient, too. We can not recommend them enough- thank you all!
We recently moved from Pine, Colorado to Lakeside, Montana. The Bailey's team, from estimation through final delivery and follow-up, was absolutely outstanding. Their attention to detail, can-do attitude, and affordability was exceptional. Highly, highly recommend Bailey's.
Very helpful and kind. A pleasure to work with. Movers were very nice, professional, worked fast. They made sure I had everything before they left.
Rod Berry and Miguel Chavez did an amazing job of carefully wrapping my furniture and quickly, safely loading onto the Bailey’s truck. They were professional, considerate, and very careful not to damage my home or the things they were loading. It was a joy to work with them, and their high performance gives me confidence that my furniture and boxes will arrive safely across the country.
The Bailey's team did a fantastic job for my recent cross country move. They were professional and incredibly quick on the pack out, only needing a couple hours to have everything boxed up and ready for loading with just two packers!
Martin and the crew did an excellent job. Clean and friendly. Would highly recommend!!!
I’d recommend finding a different mover. I found this to be the worst move I’ve done and I’ve moved across country serval times and with baileys it was only a 40 minute move yet it felt like the most complicated. They’re priced in the same arena as their competitors so it’s worth finding someone else. All was fine until we lost a part for my couch on the move and then came the silent treatment. I spent a lot of effort finding the part for my couch on my own, the liaison (Phil) who set up the move who started out as a great communicator gave me the ghost treatment, and overall I found this to just be a headache and a big waste of my time. I would not use this company again.
Paid $4,549.47 for what should have been a very easy move of a 1BR + office for one person from Denver-San Diego. If showing up on time and timely communication of any sort is important to you before, during and after the move, find someone else. On move day, crew arrived 6+ hrs late (cost: another day's rent in Denver and a wasted day of rent in SD). Sent 3 men (2 from another moving company... I kid you not). I heard a lot of excuses but no one wanted to take control of the situation. Also, they're still paper-based, which explains a whole lot. Not low-tech... NO Tech. My move-in (from another Allied company) was more of the same. 6+ hrs late, no communication whatsoever and this time, a crew of 2, neither of which were Allied guys. I requested some sort of compensation. Anything to demonstrate that they cared. 2 months later, I get the following email. Overall, an expensive disappointment. --- We are sincerely sorry that our communication left you feeling in the dark on the scheduling. It is not the way we would want our customers to feel during this stressful time. Unfortunately, we had some breakdowns with crew call outs, mechanical failures, and last-minute customer changes that caused some chaos on the day of your load. As a rebound many of our customers felt like they had less than stellar communications that day. For that we are sincerely apologetic and have coached our operations teams how to perform better during that type of situation. May through September is our peak season, and the volume fluctuates heavily during those months. It takes stellar planning and training to implement perfectly. Perfection rarely exists, though we try daily to attain it. We did perform your services as contracted, though we did not show up during the window we told you to expect us. We are not always able to perform to the exact windows that we plan but we typically would update you of that. You were loaded and delivered on the dates promised in your contract. We consider that a win on a day like that. But we do sincerely apologize that you felt our communication lacking. We are continually training and teaching to prevent potential breakdowns of communications in the future. If the terms of your contract had been broken there may have been a monetary compensation for that. But in this case, there is nothing to compensate you for. Respectfully, Barb Azeltine
We moved from Colorado to California. Bailey’s provided a full service move including packing. Everything arrived intact. No complaints there. The crews (packers, driver and local contract crews on both ends) were great to work with. The price was very reasonable. I’d recommend them. Moving sucks, but Bailey’s took a lot of the stress out of the process by being easy to work with and taking good care of our belongings. Two thumbs up…..
Rodrion B and Josh P were super great! They took great care of packing our things and very polite
Bailey’s made my out of state move seem less and stress free. Phil and his team were awesome from the beginning and communicated with me frequently throughout the process. 10/10 recommend!
Martin, Walker, and Gabriel were a great help today. Very careful with my shipment and very careful to protect my walls and floors. I definitely recommend this company for moving assistance! 👌
I want you to know that all the guys listed here were a great pleasure to have and I enjoyed there time helping me. Excellent customer service skills all of them. Thank you very much for the experience Rodrion Berry Cain Arellano Martell Brown
The crew from Bailey’s were polite and efficient. Very helpful! Couldn’t hope for better!
Martin, Jarrod, Martell were fantastic. They were on time and worked very diligently in the middle of the Colorado summer. It took exactly as long as they estimated and they were very efficient. The administration side was also very communicative throughout the process. Fantastic service and would recommend to anyone.
