Below Are Unfiltered, Real Reviews From Real Customers of Bailey's Moving & Storage
Unfiltered reviews · Denver, CO
Every review, unfiltered
Professional, reliable & a pleasure to work with. I would absolutely recommend.
The crew was great and very careful -- until the end. A glass shelf was broken and another piece of glass was cracked. But that's not the upsetting part. What they don't tell you is that you will be charged from the time the crew leaves their warehouse until they get back. When your bill is higher than the quote, good luck getting a straight answer as to why!
This was by far the worst moving experience I have ever had I'm sad to say . I moved from Colorado to south central Pa . and this was a debacle from the minute the packers showed up . One of the packers leaned a pack of heavy boxes against a cabinet where upon they slid down and tore a baseboard door off its hinge . Fortunately , the claims dept. was quick to send a furniture tech to repair the door since settlement was in a few days . This company sent only 2 packers to pack up a 2400 square foot home . They didn't finish until after 8 pm . Everyone was cranky by that time ( including me ) . I could tell when I unpacked my items how late in the day these were packed because of the haphazard way I found these items in the boxes . I had to store my household goods with this company for 5 weeks until settlement of a house I purchased . I called the coordinator a month before settlement of my new home and was sure to mention that a shuttle was necessary due to my narrow uphill driveway . When I got a call from the coordinator a few weeks later letting me know when delivery would occur , I again reminded her about the shuttle . She assured me it was noted . The day of delivery , I was up very early since the driver was going to show up at 7am . That time came and went as did 8am , 9am , 10am . No truck . I called the coordinator who then said she would contact the driver to find out what happened . He apparently had my shipment confused with someone else and delivery would now be 4 days later . So 4 days later as I'm up early again for a 7am delivery , what did I see showing up on my narrow winding country road , a huge transport van ! I walked down my driveway shaking my head and asking the crew what happened to the shuttle that was necessary to deliver my goods to my house . They did not get the message . This particular driver , nice as he is , does not have the best fluency of the English language which could be part of the problem . The crew then had to delicately back up the transport van and rent a U-haul to bring my goods to me , 3 round trips . This whole procedure took until after 11pm that night . But that's not the worst part ! A substantial number of items were missing , enough furniture pieces and boxes to fill a room !! Needless to say , by this time I am furious . Somebody dropped the ball big time with this move . I don't know who and I don't really care . On top of that , the top part of my antique hotel commode ( dresser ) was broken in several pieces . It took this company over a week to find my missing items and then another 3 weeks before delivery of the missing items . I got a call from a driver letting me know when the rest of my goods would be delivered in a few days . Something told me that this driver probably was not informed of a need for a shuttle either so I thought I would call him just in case he did not get the word . Well , guess what , he didn't ! I would of thought that the company would have expedited the delivery but no , it was at their convenience , not mine . As long as they had my money ( cashiers check only , before the crew even starts to unload ) of over $16,000 , they didn't seem to care . I was the one that always had to initiate phone calls to the company to find out what was going on even though I repeatedly asked the coordinator to keep me informed , if only to say that they haven't forgotten me , they are still working on my shipment . Didn't happen. I filed a claim regarding the broken furniture a few weeks ago , Haven't heard anything so who knows when it will be repaired . I feel that compensation is due me do to this incompetent move by so called professionals .
Horrible experience, they moved my parents stuff and everything was destroyed, it was all in horrible condition. Don't use them!
Terrible ! Terrible! Terrible! Destroyed our furniture, delivery driver carried a marker in his pocket tried touching everything up. Their insurance refused to pay saying it was like that before and we tried to hide it. Delivery driver told me that Allied would charge his personal insurance and not the companies unless I wrote on the invoice that he took good care of my things. Thus the damage happened loading or unloading prior to him. (They stored everything for about a month). I didn't witness him do any damage so I wrote on the invoice, thinking Allieds insurance should be the one to pay for damages. Doing so was another reason they refused to pay. Note to Allied: I don't need your insurance money. I only filed the claim because your guys destroyed my things and tried to cover it up. Things happen, people are human but you lied and deceived me. Now I am bitter. My family members who witnessed this mess have already offered to write a review. I am hoping this costs you more than doing the right thing would have
This company kept me informed at all stages of my delivery as I had my belongings shipping from Israel. They made sure the delivery time was convenient for me and my things were well taken care of. I would recommend Bailey's Moving and Storage for your moving needs.
Just had a great experience moving from CO to OR with Bailey's/ALLIED In Englewood. They were prompt, courteous and amazingly efficient. I've heard of moving companies not showing up when scheduled and/or delaying delivery, but not this team! They arrived on schedule and delivered all my belongings within five days as promised. In fact, the truck was an hour ahead of us on the trek west! I am impressed; the entire team, loading and unloading, was professional and considerate, and I want to send a special thanks to the very nice driver, Alan, for his expert help and good cheer. This is the second time I've used ALLIED and the first with Bailey's; I will definitely use them again if and when I move!
I was tasked with moving offices and had no idea how much furniture it was til 4 days before the move. Luckily, Eric was very patient and followed up with me once I landed in town. He looked at everything we had and planned accordingly. However, once moving day was upon us and we realized we needed more man-power, he called in for backup and the process moved along that much quicker. After settling in to our new office, we realized that we needed them to come back and remove and dispose of a handful of furniture. The team of guys were prompt, polite and quick. I felt confident working with Eric and his team. I would definitely recommend them to anyone doing a corporate or personal move. Thank God we're done for awhile, but if things change I'd definitely reach out to them again.
Movers showed up smelling of potent marijuana. They showed up three hours late. We had a second moved truck scheduled after Bailey's, however because Bailey's contractors were three hours late, the second moving truck could not conveniently park near the house.
Customer service was top notch. They listened to my requests and questions. The packing crew and loading guy were super friendly and knowledgeable. It took the stress out of my move completely! Thank you to the entire Bailey's team. Will def reccomend this company to anyone moving in the future!
Eric at Bailey's was amazing. Such personalized service from the proposal through and after the move. He held my hand every step of the way as we moved into a new Corporate Office. He was there if I had any questions and made sure that everything went off without a hitch. The moving team was so professional and they did a very efficient job. By far, the best moving company and moving experience I have ever had!
Outstanding! Bailey's/Allied moving service was outstanding because they know what they are doing. They know how to provide good communication and their long haul mover/driver knew how to efficiently load and unload his van. This is about the eighth time in 40 years that I've had a long distance move with the help of an Allied Van Lines agent.
